How can we help?

For account, subscription, or technical questions, contact support@turtlego.app.

Tell us which screen you were using and what happened. A screenshot with private details removed can help. Never send your password, a verification code, or a password reset link.

Signing in or resetting your password

Use the password reset option on the sign-in screen. Open the email on the device where Turtle Go is installed and follow the link to choose a new password.

If an email does not arrive, check your spam folder and confirm that you entered the right address. Contact support if the problem continues.

Subscriptions and purchase restoration

Monthly and annual subscriptions provide the same features. The App Store shows the available price, trial terms, and renewal information before you confirm.

Use Restore purchase in Turtle Go to check your purchase's original account connection. Restoration does not combine two Turtle Go accounts or merge households.

You manage renewal through your Apple subscriptions. Deleting a Turtle Go account does not cancel an App Store subscription.

Accessing or deleting your data

Open Account, then Privacy & data in Turtle Go. Review the available export or deletion scope and confirm your identity before submitting.

An active subscription is not required for eligible data rights. A household's primary member may need to transfer the primary role before deleting their personal account.

For a privacy request or a question about a record you cannot access, email support@turtlego.app. We may need to verify your identity and your authority over the requested information.

Turtle health questions

Turtle Go helps organize observations and a package you can choose to share with a veterinarian. It does not diagnose a condition or decide that it is safe to wait. Contact a veterinarian for care advice.

Your feedback

Tell us which task was difficult and what you expected to happen. We use feedback from real use to decide what to improve next.